Knowledge Management Practice at Mindtree

KM Practice at Mindtree Mindtree visit 10th September 2007 Presentation by Raj Datta Mindtree he express believes in a holistic KM Approach. It is essential to cover the entire spirit cycle of association when we think of both noesis direction initiative in an fundamental law. And to do so we need to recognize the spiral nature of the experience and the interdependencies. The 2 types of KM approaches be Controlthe organization monitors the KM database and the quality of content generated. companionshipThe communities of knowledge mechanically filter out junk utilize catch reviews which is a more(prenominal) transparent process. Mindtree approach to class a KM solution He said that people are naturally motivated to share. KM is an emergent phenomenon cognition is not produced like make out goods If control is softer there will be more self organization and collaboration Environment and nuance play in important role in KM A high focus on the needs of the Knowledg e worker is essential motley is alterd, not forced.KM goal at Mindtree To establish systems , work at and Culture that helps to continuously build their intellectual capital. sharp capital cigaret be found in 3 forms Knowledge of the people/individuals of the organization. Knowledge contained in the organizational structures, processes, social networks. Knowledge contained in the interfaces in the midst of the organization and its clients. KM is socio skilful in nature. A good and effective KM practice can influence the organization in the next ship substance Better Quality Higher productivity advanced Solutions And therefore Higher Customer Satisfaction prompt response time Higher Employee Satisfaction increase Speed of delivery lead to Shorter learning curves Knowledge lifecycle The cycle given below is called GALIS. The Get and dispense parts of the cycle are enabled using a centralized repository. Certain types of Knowledge can be imparted by T raining. But certain other types of knowledge are emergent. Knowledge that cannot be shared by training needs to be shared and communicated using other means such as Storytelling work Simulation Games Stories are the way in which the core out values of the company are passed on to the associates.This helps associates agnize the levels of integrity, right behavior etc expected from them. The KM trip of Mindtree involves various of SocioTechnical solutions. They are illustrated below OsmosisIt the annual technical fest conducted my Mindtree in which Mindtree minds share their technical project knowledge and demo products/projects to the rest of the company. CommunitiesGroups of people with common interests who pee together and discuss issues pertaining to their areas of interest and thereby enable knowledge overlap. These groups ware their own website supported by KM group and make their own social rank rules. They moderate themselves and are not controlled by any external agent. Examples OOAD, Japanese, Innovation etcKnowledgeNet, Project Space, Connected Minds and clean Mind are all penetrations, more or less which assuage information exchange and discussions within the organization and some with the clients. KnowledgeSafari,Unconference etc are other techniques utilise by Mindtree in their KM practice. Knowledge Driven project management is practiced in Mindtree. NeuronThis is a portal that manages the ideas generated by the Mindtree minds. It is the tool for Idea and Innovation management. The tools and techniques used by Mindtree for creative and systematic innovation are Six thinking hats TRIZ Mindmapping Ideas go through the stages of practicable Viable Develop DeployOn the portal the idea submissions have the pursuance fields Idea Submitted by unproblematic category Primary Nurturer Statefeasible/ viable/etc IP Potential Any comment on any idea should always be attended by comments from all the thinking hat perspectives i. e a black hat comment has to be substantiated with comments from all the other colored hat perspectives. This way the initial biases towards any idea are distant and subjectivity in decisions is reduced. The rewards and recognition for practicing KM in the organization are given in the following forms Community Champion dirty money Innovation award Top 10 submitters award Patenting Award Community of the quarter award.Over the course of time it has been observed that the incidence of awards are coming down and knowledge sharing is happening with lesser external incentives. Conclusion The following are the important points to be noted from this larn The culture of the organization impacts the KM practice Communities of practice is an effective way of knowledge sharing . It is important to note the power of IT in KM The socio-technical nature if KM has to be considered seriously for any KM practice. INNOVATE APPLY LEARN GET mete out INNOVATE Neuron COLLABORATE ConnectedMinds +OpenMind+ProjectSpace SHARE KnowledgeNet OSMOSIS one-year Tech Fest COMMUNITIES